Shipping & Returns

Local Same Day Delivery in Melbourne

Need that item ASAP? Good news, as a customer of Vibe Atelier, you're entitled to our same day delivery in Melbourne. All our items (except pre-order collection) are available for same day delivery operates Mon-Sun 6:00 pm to 9:30pm.

Free same day delivery are available for the following suburbs in Melbourne

  • 3000 - Melbourne
  • 3003 - West Melbourne
  • 3006 - Southbank
  • 3008 - Docklands
  • 3051 - North Melbourne
  • 3053 - Carlton

For other suburbs in Melbourne, same day delivery costs may varied based on the distance. Please contact our customer service team for more info.

Pickup Service in Melbourne

You can pick up your parcel from our depot in Melbourne:

420 Spencer Street, West Melbourne VIC 3003

Your parcel will be ready for pickup within 2 hours of placing the order.

Shipping within Australia and New Zealand

Free shipping Australia-wide on orders over $150 AUD.

For orders under $150:

  • $12 Standard Shipping (3-4 working days)
  • $15 Express Shipping (1 working day)

Free shipping New Zealand-wide on orders over $200 AUD.

Returns & Exchanges

Sometimes the fit isn't right, so here at Vibe Atelier, we're happy to accept returns or exchanges on any unworn garment that still has all security tags and labels attached. This policy applies to any items returned within 3 days of receipt.

It is important to note that shipping costs for returns are not covered by Vibe Atelier. We recommend using your local post office for the best service and to obtain a tracking ID.

We offer store credit for returns of products. If the garment is damaged or defective, a refund will be issued to the original credit card used for the purchase.

Final sale products are non-returnable and non-refundable.